At HTG Supply, we take pride in our lightening-fast processing and shipping. We ship daily from Monday through Friday and shipment usually takes place within 24 hours of cleared payment if it falls between these days. All items are shipped in plain packaging with no indications of content and insured for their full value. Sender information on the shipping label is discreete and reads simply "HTG Supply" with return address. All orders ship from of our central warehouse in Pennsylvania.
TRACKING: Tracking for UPS shipments is emailed when the shipment batch is processed at the end of each business day (around 5:00 P.M. Eastern, Monday-Friday). Tracking for USPS shipments are emailed individually at the time the shipment is created. Please note: These notices may be blocked or filtered to spam/bulk folders based on your account settings so please be aware!
SHIPPING RATES & SERVICES: We understand that orders are often time-sensitive so expedited shipping is standard at HTG Supply! Our standard shipping sevice delivers to anywhere in the Continental US within 3 business days. Shipping cost is calculated based on the ordered items and location of the delivery so actual shipping and handling rates are applied. Calculated cost is for shipping to the zip code entered at the time of checkout only.
Orders for delivery within the Continental US are shipped via UPS Ground, and will require a physical address for delivery. UPS does not deliver to Post Office boxes, so please be sure to provide your street address if you do use a P.O. box.
Orders shipping to Alaska, Hawaii, Puerto Rico, US Territories and Protectorates are shipped with First Class or Priority Mail services through the US Post Office. Please note: 1) Oversized items must be shipped via Parcel Select and are subject to longer transit times. 2) Some items may not be available for shipping to locations outside of the Continental US.
SERVICE UPGRADES: Remember; our standard shipping services are expedited, but if you are still in need of faster shipping, please give us a call at 1-866-710-4769 for assistance. Service upgrades may not be available after an order is placed.
SIGNATURE REQUIREMENTS: Signature requirements are ultimately up to the carrier's discretion; however, any order for delivery to an address containing a unit, apartment, lot number, etc., will require a signature in order to complete delivery. This is the only means by which these shipments can be insured against loss or theft. This also applies to high-value items and any transaction for a total amount of $250.00 or over and paid for by PayPal (per PayPal’s user agreement, section 11.4). If any of these circumstances apply to your order and no one over the age of 18 will be available to sign for the package(s) during normal delivery hours, please call us at 1-866-710-GROW(4769) and we will be glad to arrange a will-call pickup for your shipment at your local facility.
FAILURE TO TAKE DELIVERY: If a signature or in-person delivery is required, UPS will attempt to deliver the shipment 3 times, after which time the package will be held for pickup at the local UPS customer center for 5 days before being returned to the sender. Similarly, the US Postal Service will make 3 delivery attempts and then hold packages for 3-5 days before returning it to the sender as undeliverable. If a missed-delivery note is received, please be sure to follow up with the carrier for assistance. Shipments returned to us due to a failure to take delivery will be processed according to our new-product return policy. Any and all shipping costs will be the buyer’s responsibility.
ADDRESS/ORDER CHANGES: If you need to make any changes to your order; i.e., shipping address, holds, quantity, or to make an addition or deletion, you must contact us by calling us directly at 1-866-710-GROW(4769) Monday-Friday 9am-5pm EST. Please note that emails will likely not reach us in time, due to expedited order processing. Once an order has shipped, additional charges may apply if any changes need to be made. Also, please note that any changes may delay processing of your order.
INTERNATIONAL: SORRY, WE DO NOT OFFER INTERNATIONAL SHIPPING. WE DO NOT SHIP TO CANADA.