At HTG Supply, we take pride in our lightening-fast processing and shipping. We ship daily from Monday through Friday and shipment usually takes place within 24 hours of cleared payment if it falls between these days. All items are shipped in plain packaging with no indications of content and insured for their full value. Sender information on the shipping label is discreet and reads simply “HTG Supply” with return address. All orders ship from of our central warehouse in Pennsylvania.
Please Note: Credit card verification may be required prior to shipping if billing and shipping addresses do not match. If required, an associate will contact the cardholder via the billing contact information provided to complete verification.
Tracking
Tracking is emailed throughout the day by our shipping system at the time each shipment is created. Shipment tracking numbers can also be found in your order details located in the My Account page shortly after shipping. Please note: shipment notification emails may be filtered to spam based on your account settings so please check here as well if you don’t find your shipment notification in your regular inbox.
Shipping Rates & Services
Free shipping for select products is available for orders shipping within the Continental US only.
We understand that orders are often time-sensitive so expedited shipping is standard at HTG Supply! Our standard shipping service delivers to anywhere in the Continental US within 3 business days. Shipping cost is calculated based on the ordered items and location of the delivery so actual shipping and handling rates are applied. Calculated cost is for shipping to the zip code entered at the time of checkout only.
Orders shipping within the Continental U.S. may ship via UPS, FedEx or USPS, depending on the most efficient method. UPS and FedEx do not deliver to Post Office boxes, so please be sure to use a physical street address as the shipping address for your order, not a P.O. box.
Orders shipping to Alaska, Hawaii, Puerto Rico, US Territories and Protectorates are shipped with First Class or Priority Mail services through the US Post Office. Please note: 1) Oversized items must be shipped via Parcel Select and are subject to longer transit times. 2) Some items may not be available for shipping to locations outside of the Continental US.
Service Upgrades
Remember; our standard shipping services are expedited, but if you are still in need of faster shipping, please give us a call at 1-866-710-4769 for assistance. Service upgrades may not be available after an order is placed.
Signature Requirements
Signature requirements are ultimately up to the carrier’s discretion; however, any order that meets the following criteria will require signature confirmation for delivery
- Shipment to an address containing a unit, apartment, lot number, etc. This is the only means by which these shipments can be insured against loss or theft.
- Orders containing high-value items
- Orders for a total amount equal to or greater than $250.00 paid for with PayPal (per PayPal’s user agreement, section 11.4).
- Shipments classified as “Hazmat”, indicated by an additional hazmat fee during checkout.
If any of these circumstances apply to your order and no one over the age of 18 will be available to sign for the package(s) during normal delivery hours, please call us at 1-866-710-GROW(4769) and we will be glad to arrange a will-call pickup for your shipment at your local facility.
Failure to Take Delivery
If a signature or in-person delivery is required, UPS will attempt to deliver the shipment 3 times, after which time the package will be held for pickup at the local UPS customer center for 5 days before being returned to the sender. Similarly, the US Postal Service will make 3 delivery attempts and then hold packages for 3-5 days before returning it to the sender as undeliverable. If a missed-delivery note is received, please be sure to follow up with the carrier for assistance. Shipments returned to us due to a failure to take delivery will be processed according to our new-product return policy. Any and all shipping costs will be the buyer’s responsibility.
Address/Order Changes
If you need to make any changes to your order; i.e., shipping address, holds, quantity, or to make an addition or deletion, you must contact us by calling us directly at 1-866-710-GROW(4769) Monday-Friday 9am-5pm EST. Please note that emails will likely not reach us in time, due to expedited order processing. Once an order has shipped, additional charges may apply if any changes%E